Mei Tanaka
Customer Experience Specialist
Contact
Skills
- Zendesk and Intercom
- Help-centre writing
- Escalation handling
- Customer feedback analysis
Find Me Online
twitter.com/meitanaka
linkedin.com/in/meitanaka
instagram.com/mei.tanaka
facebook.com/meitanaka
Profile
Customer experience specialist with four years in subscription software support, from first-line chat to owning the escalation queue. I write the help-centre articles people actually find, and I feed what customers keep asking back to the product team.
Work Summary
Apr 2023 – Present
Customer Experience Specialist
Loopline, Manchester, UK
Own the escalation queue for a 40k-customer scheduling app, keep first-reply time under two hours and write the monthly voice-of-customer digest for product.
Jan 2021 – Mar 2023
Support Advisor
Fernway Retail, Leeds, UK
Handled chat and email support for an online homeware shop, rewrote the returns help pages and cut repeat contacts on delivery questions by a third.
Education
2017 – 2020
BA Business and Marketing
Manchester Metropolitan University, Manchester
About the Tide template
Tide drops a solid accent ribbon from the top edge of the page and hangs a large round photo from its foot, with your name set light and large to the right of it. The contact list and social links sit under the photo, the profile and each role are right-aligned in the wider column beside them, and every heading is an italic label inside an outlined pill.
Read the customer service representative resume shown hereMei Tanaka’s resume in full, with notes on why each part works.How it is built
- A solid accent ribbon hanging from the top edge with a ring-framed round photo at its foot
- The name in a light weight over two lines, right-aligned beside the photo
- Every heading an italic label in an outlined pill, right-aligned in the main column
- A page washed from white into a pale tint of the accent, with no icons in the contact list
- Style
- Modern · Simple
- Best for
- Customer Service · Marketing & Sales · Admin & Office
- Career stage
- Entry Level · Mid Level
- Layout
- Two Column · With Photo
- Photo
- Includes a photo
Templates with a similar look
These share at least one style with Tide, so they are the closest alternatives if the proportions here are not right for your history.
- RosterThe plain biodata page: labelled contact lines, a bordered passport portrait and a personal-details table
- TerracottaOne warm colour for the name, headings and every employer line, grey for the rest, and skills as ruled rows
- JuniperA centred name in sage capitals, a square portrait and dark skill bars
- AzureA full-width accent band with labelled contact, a grey summary strip and ruled entry rows
- LagoonA ringed round portrait over a slate band, an accent contact strip and icon-disc headings
- GlacierA pale panel down the right, accent headings over grey rules, and the earlier roles in one line each
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