Ella Brennan
IT Analyst | System Upgrades | User Support
Summary
IT analyst with three years across a service desk and an infrastructure team, most recently owning the rollout of a new ITSM platform to 240 staff. Comfortable gathering requirements from non-technical users, scoping upgrades and keeping the estate patched, and known for closing tickets with a written fix the next person can follow.
Experience
IT Analyst
Northwind Rail
Oct 2023 – PresentSheffield, UK
- Led the move from email-based support to a ticketed ITSM platform, cutting median resolution time from two days to nine hours
- Built the hardware inventory that now tracks 600 devices, raising audit traceability from 60 to 98 percent
- Coordinated the Windows 11 upgrade across 240 laptops with no lost working days at any depot
IT Support Technician
Brightline Retail
Jun 2021 – Sep 2023Leeds, UK
- First-line support for 120 store and head-office users, resolving 80 percent of tickets on first contact
- Wrote the onboarding checklist for new starters that halved account set-up time
- Ran monthly patching and antivirus reporting for 150 endpoints
Education
BSc in Computer Science
Sheffield Hallam University
Sep 2018 – Jun 2021Sheffield, UK
Skills
Courses
- ITIL 4 Foundation
Service management framework covering incident, problem and change practice. - CompTIA A+
Hardware, operating system and troubleshooting fundamentals.
Key Achievements
- Network uptime
Kept network availability at 99.9 percent across the year through scheduled maintenance windows. - User satisfaction
Raised the service desk satisfaction score by 25 points after the ITSM rollout. - Training
Wrote the self-service guides that cut password reset tickets by a third.
Passions
Home lab networking
Volunteering at a repair cafe
About the Lattice template
Lattice sets a heavy uppercase name over a job title in the accent colour, with the contact details in a two-column grid of small icons and a round photo at the top right. A wide left column carries the summary, experience and education, each role naming its employer in the accent with calendar and pin icons on its dates line, while the right column lists achievements, underlined skill chips, courses and passions under the same thick-ruled uppercase headings, all on a faint hexagon pattern.
Read the it support specialist resume shown hereElla Brennan’s resume in full, with notes on why each part works.How it is built
- A faint hexagon lattice drawn across the page background
- The job title set in the accent colour directly under the name, with contact details in a two-column icon grid
- Employer and institution names in the accent, with calendar and pin icons before the dates and location
- Skills as underlined chips in a two-column grid rather than a list
- Uppercase headings over a thick dark rule, the same on both columns and on custom sections
- Style
- Modern · Simple
- Best for
- Tech & Engineering · Business · Customer Service
- Career stage
- Entry Level · Mid Level
- Layout
- Two Column · With Photo
- Photo
- Includes a photo
Templates with a similar look
These share at least one style with Lattice, so they are the closest alternatives if the proportions here are not right for your history.
- RosterThe plain biodata page: labelled contact lines, a bordered passport portrait and a personal-details table
- TerracottaOne warm colour for the name, headings and every employer line, grey for the rest, and skills as ruled rows
- JuniperA centred name in sage capitals, a square portrait and dark skill bars
- AzureA full-width accent band with labelled contact, a grey summary strip and ruled entry rows
- LagoonA ringed round portrait over a slate band, an accent contact strip and icon-disc headings
- GlacierA pale panel down the right, accent headings over grey rules, and the earlier roles in one line each
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