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Heritage template

Heritage resume template.

A serif, single-column British-style CV template with centred contact details, coloured ruled headings and date-first education and employment rows.

Trusted by thousands of job seekers

Oliver Whitfield

IT Support Analyst

Birmingham, UK

Phone:+44 7700 900412
Email:oliver.whitfield@mailbox.co.uk

Personal Profile Statement

Computing graduate with two years in first- and second-line support, now looking for a role with more responsibility for systems and projects. Calm with users, methodical with tickets, and comfortable being the person who documents the fix so it does not come back. Led the desktop refresh for a 120-seat office and delivered it a week early.

Employment

Sep 2024 – PresentIT Support AnalystMaplewood Systems, Birmingham

  • Resolve around 40 tickets a week across Windows, Microsoft 365 and networking, with a 96% first-contact fix rate

  • Planned and ran the migration of 120 desktops to Windows 11 with no lost working days

  • Wrote the onboarding guide new starters now follow, cutting setup calls by a third

Jul 2022 – Jun 2023IT Placement StudentRedbrick Retail, Coventry

  • Staffed the service desk for 300 head-office users during a year-long industrial placement

  • Built the asset register in SharePoint that replaced three spreadsheets

  • Assisted with the rollout of multi-factor authentication to every account

Education

2020 – 2024BSc (Hons) in Computer ScienceUniversity of Birmingham

First Class, with a year in industry

  • Relevant modules: Networks and Security (74%), Database Systems (71%), Software Engineering (78%)

  • Final-year project: a ticket-triage tool that classifies support requests by urgency

2018 – 2020BTEC National Diploma in ITBirmingham Metropolitan College

Triple Distinction

Skills

  • Windows and Microsoft 365 administration
  • Networking and TCP/IP
  • Active Directory
  • ITIL service desk practice
  • PowerShell scripting

Achievements

  • Delivered the Windows 11 refresh a week ahead of schedule with zero downtime
  • Employee of the month twice in the first year at Maplewood Systems
  • Member of the British Computer Society

About the Heritage template

Heritage centres your name and address at the top of a serif single column and gives every heading a thick coloured rule across the page. Education and employment rows begin with their dates, which is the order a UK recruiter reading a graduate CV expects to find.

Read the it support specialist resume shown hereOliver Whitfield’s resume in full, with notes on why each part works.

How it is built

  • Serif body type with the name and address block centred above the content
  • Coloured title-case headings over a thick two-pixel rule spanning the page width
  • Education and employment rows that begin with the dates, then the qualification or role, then the institution or employer
  • No photo, and a labelled phone and email line in place of icons
Style
Traditional · Simple
Best for
Tech & Engineering · Business · Education · Admin & Office
Career stage
Entry Level · Mid Level
Layout
One Column · Without Photo
Photo
No photo

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