Claire Donnelly
Customer Service Supervisor
Contact Details
Education
BA (Hons): Business Administration
Leeds Beckett University, Leeds, UK
Sep 2010 – Jun 2013
Skills
- Team leadership - Expert
- Complaint resolution - Expert
- Coaching and onboarding - Expert
- Order management systems - Advanced
- Rota planning - Advanced
- Service reporting - Advanced
Summary
Customer service supervisor with twelve years in a manufacturing business, the last five leading the order desk for its trade accounts. Runs a team of nine across phone, email and live chat, owns the escalation queue, and is known for turning complaint data into changes the production floor actually adopts.
Work Experience
Customer Service Supervisor, Harlow Components, Leeds, UK
Mar 2021 – Present
- Lead a team of nine handling 1,400 trade orders a week, holding first-contact resolution above 85 percent for three consecutive years
- Introduced a shared complaint log with the production planners that cut repeat delivery complaints by a third in its first year
- Run the fortnightly one-to-ones, the shift rota and the onboarding plan for every new starter on the desk
Senior Customer Service Representative, Harlow Components, Leeds, UK
Jun 2014 – Mar 2021
- Managed the accounts of forty trade customers, keeping every order acknowledged within four working hours
- Wrote the desk’s returns procedure, later adopted as the standard across both sites
- Trained six new representatives on the order system and the escalation process
References
References available upon request
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Graphite opens with a charcoal band across the top of the page that carries a round photo on the left and the name and job title in white beside it. The band drops a slanted wedge into a cream sidebar of contact details, education and skills, and the summary, work experience and any extra sections run down the white column on the right.
Read the customer service supervisor resume shown hereClaire Donnelly’s resume in full, with notes on why each part works.How it is built
- A full-width charcoal header with a slanted lower edge where it meets the sidebar
- A round photo ringed in white, sitting inside the header band above the sidebar
- Contact details on the sidebar with each icon set in a small dark disc
- Skills listed with their proficiency written out after the name, as in "Team leadership - Expert"
- Main-column headings ruled with a thin line; sidebar headings left plain
- Style
- Modern · Professional
- Best for
- Customer Service · Business · Admin & Office
- Career stage
- Mid Level · Senior / Executive
- Layout
- Two Column · With Photo
- Photo
- Includes a photo
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