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Ember template

Ember resume template.

A two-column resume template with a full-width portrait fading into a dark gradient sidebar, split role entries beside their bullets and dot-rated skills.

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Daniel Cho

Daniel Cho

Customer Service Representative

Austin, TX
+1 512 555 0147
daniel.cho@mailhub.io

Languages

English (native)

Korean (intermediate)

Hobbies

Trail running

Board game design

Professional Summary

Business administration graduate with two years of part-time service-desk work and an operations internship, applying for a customer service role at a logistics company. Comfortable on the phone and in a ticket queue, careful with order records, and used to finding out what went wrong with a delivery and saying so plainly.

Experience

Jan 2024 – Aug 2024

Operations Intern

Bayline Freight

Austin, TX

  • Logged shipping paperwork for around 60 consignments a day and flagged missing customs fields before dispatch
  • Built the tracking sheet the dispatch desk still uses, cutting the morning status call from 40 minutes to 15
  • Wrote up carrier delay reasons into the first-reply templates the customer desk now sends

Sep 2021 – Dec 2023

Customer Service Associate

Pinecrest Home Goods

Austin, TX

  • Handled returns, exchanges and order queries for a store taking around 400 transactions a day, part-time through the degree
  • Kept the return-reason log the buying team used to drop two product lines with repeat complaints
  • Trained four seasonal hires on the till and the returns process over two holiday periods

Education

Aug 2020 – May 2024

Bachelor of Business Administration

Texas State University

San Marcos, TX

Relevant coursework: Operations Management, Supply Chain Fundamentals, Business Communication, Data Analysis for Managers

Skills

  • Order processing
  • Complaint resolution
  • Ticketing systems (Zendesk)
  • Data entry and record keeping
  • Shift scheduling
  • Microsoft Excel

Volunteer Experience

Mar 2022 – Jun 2023

Warehouse Volunteer

Central Texas Food Bank, Austin, TX

  • Sorted and packed donations on Saturday shifts and kept the intake tally reported each week
  • Ran the check-in table at two mobile pantry events serving around 300 households each

About the Ember template

Ember runs a dark column down the left of the page that starts charcoal behind a full-width portrait and warms to the accent by the foot, with the photograph fading into the column at its lower edge and the name beginning inside that fade in large bold white. The contact details, languages and interests follow in white under small bold headings. The wide column opens with a thick rule of the accent; each role sets its dates, title, employer and city in a narrow left column beside its bullets, with a thin rule between roles, and skills run two to a row as a name over five dots and an underline. It suits a first or second job application that has a good photograph and a volunteer section to show alongside the paid work.

Read the customer service representative resume shown hereDaniel Cho’s resume in full, with notes on why each part works.

How it is built

  • A full-width square portrait at the head of a dark column, fading into the column at its lower edge with the name set inside the fade
  • The column painted as a gradient from charcoal at the top to a deepened accent at the foot
  • A wide column opened by a thick rule of the accent
  • Each role laid out as dates, title, employer and city in a narrow left column beside its bullets, with a thin rule between roles
  • Skills two to a row, each name over five dark dots and an underline in the accent
  • A section the writer adds drawn exactly as a role is, so volunteer work reads beside the paid work
Style
Modern · Professional
Best for
Customer Service · Business · Admin & Office
Career stage
Entry Level · Mid Level
Layout
Two Column · With Photo
Photo
Includes a photo

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